ATM & Debit Card Fraud Monitoring

HOW WE PROTECT YOU

ATM and Debit cards are a convenient way to withdraw cash and make your everyday purchases.  Transactions are reviewed by Presidential’s free fraud monitoring service.  Presidential’s fraud monitoring service reviews all card transactions for suspicious activity.  If a potentially fraudulent transaction takes place, we’ll contact you to verify the transaction(s) and restrict additional transactions, if applicable, to prevent further fraud.

 

WHAT WE MONITOR

All card transactions are monitored for:

  • purchases outside your normal purchasing patterns

  • purchases outside normal time frames or geographical locations

  • purchases previously identified as potential fraud trends

 
Our fraud monitoring company may contact you on behalf of Presidential to verify transaction(s) to minimize potential fraud.
 

HOW WE CONTACT YOU

It is critical that we contact you as quickly as possible to minimize potential fraud.  You will be contacted by the Fraud Detection Center using the telephone numbers we have on record.  In the event of suspicious activity, we will use these numbers to contact you to verify the transactions.  In the event we are unable to reach you, your card(s) may be blocked until the suspected transactions have been verified.

 

WHAT YOU CAN DO

Protect your card by keeping it in a safe place!

 

CONTACT US

Keep us up to date with your current mobile and home phone numbers.  It is imperative that Presidential has your current telephone numbers to successfully reduce the number of unauthorized transactions when fraud does occur.  Please be sure to update your telephone numbers (home, cell, work) with us.
 

Update your telephone numbers by sending a secure email via the support link in Online Banking; mail us at 4520 East-West Hwy, Bethesda, MD 20814; fax request to 301-951-3582 or visit a branch. Please provide your name(s), SSN or account number and telephone numbers associated with all account holders. If you are mailing or faxing a signature is required.
 

If you are traveling in the U.S. or to a foreign country, notify us in advance so that we can note when and where you will be traveling.

 

SIGN YOUR CARDS IMMEDIATELY

Sign the back of your ATM or Visa Check Card as soon as you receive them.  You should sign in permanent ink/marker..

 

REVIEW YOUR TRANSACTIONS - You are the best defense against fraud!

Be sure to actively review your account activity.    Report any fraudulent or suspicious transactions to the bank immediately.  Call your local branch or 1-800-383-6266 to review transactions in question or report fraud.
 

GO GREEN

Sign up for paperless statements and review your transactions online.  Reviewing activity online is faster than waiting for statements in the mail.
 

BE PREPARED AT ATMs

When possible, use ATMs you are familiar with. Being familiar with the ATM you are using could alert you to skimming devices installed to obtain your card access data.  When at an ATM, be aware of your surroundings, shield the ATM key pad when entering your PIN, and immediately secure your card and cash.  Never write down or share your PIN. 
 

LOOKOUT FOR SCAMS

Presidential will NEVER call or email asking for your card number, PIN or online banking login.  We already have your card information on file and no employee at the bank has access to your PIN or online banking password.  If you receive emails asking to confirm your card information or online banking login, delete it.
 

IF YOU ARE CONTACTED

If you are contacted regarding a suspicious transaction, you will be asked to authorize the transactions.  You will not be asked for sensitive account or card information.  If a message is left on your phone, please call the number provided immediately to review the transaction(s) in question.  Non-confirmations or calls not confirmed could result in your card being blocked from further usage.
 

Last Modifications: 11/12/2015 4:45:44 PM